Email Customer Care
Frequently Asked Questions
To buy something add the desired item to the cart then proceed to check out. At checkout you will be required to enter your billing and shipping address information. Once this is complete simply click on the proceed to paypal button and you will finalize payment through your paypal account. If you don't have a paypal account I will soon be integrating more methods of payment. In the meantime please call me at 416-788-2875 if you would like to use a method of payment other than paypal.
All products are listed in Canadian dollars.
No, it is not necessary to sign in to make a purchase.
For online payments I currently only accept paypal but will soon be integrating more methods of payment. If you don't have a paypal account please call me at 416-788-2875 if you would like to use a method of payment.
If you are unable to input your address information please contact me directly for a quote. In order to keep shipping costs as low as possible I have not been able to input flat international rates for all countries. If you do not receive a shipping quote during the check out process then please get in touch with me directly as shipping rates will be calculated on a per order basis based on your address.
Shipping is free with a purchase of $100 or more for addresses in Canada and the United States. Free in-store pick up is available for residents of the Greater Toronto Area. Flat rate Canadian shipping is $10. Flat rate shipping to the United States is $20. Flat rate shipping to the United Kingdom and the Republic of Ireland is $30.
In order to keep shipping costs as low as possible I use regular air mail postal services. The expected delivery time for North American shipments is between 5-10 business days. For international shipments expect 10-15 business days. If you would prefer to have your packaged sent with a tracking number or courier please get in touch with me directly for a quote. For international customers please keep in mind that any tariffs, taxes or customs fees are not the responsibility of Suzanne Crudden Jewellery.
You have 30 calendar days to return an item from the date that you received it. To be eligible for a return your item must be unused, in the original packaging and in the same condition that you received it. There are no refunds and all sales are final for custom pieces.
Once we receive your item we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days depending on your card issuer’s policies. You will be responsible for paying your own shipping costs for returning your item. Original shipping costs are non-refundable. In person/in-store refunds and exchanges are also available.
If you change your mind prior to your order being shipped please contact me immediately and I will stop the transaction. If the transaction has already been put through I will issue an immediate refund. If your order has already shipped then the above refund/return policies apply.
Currently the only accepted method of payment is paypal which is one of the most secure methods of payment in the world.